Lotte Arai Resort Hotel Package

Payments
• The reservation deposit shall be 20% of the total price and required within 7 days of receiving your booking invoice and is non-refundable.
• Early bird bookings balance/final payment is due no less than 70 days prior to your check-in or date indicated on the invoice.
• Balance/Final payment is due no less than 1 month prior to your check-in or date indicated on the invoice.
• Payments are processed online and can be made by credit card (Visa/Master) or bank money transfer.
• Any additional bank transfer fees will be borne onto the client.
* Booking is not guaranteed until the deposit payment is received.
* Booking will automatically be cancelled if payment is not completed by the due date.
* All transactions are processed in Japanese Yen. Please check with your credit card provider for foreign currency rates.

Amendments
• After the booking is confirmed, changes to your check-in/out dates and decreasing the number of any item in your booking will incur an amendment fee of ¥2,000.
• Before the balance due date, the amendment fee will be waived once for Early Bird bookings.
• After the balance due date, decreasing the number of any item in your booking is a cancellation, and all other changes will incur the amendment fee.
* Changing your check-in/out dates more than 3 months later is considered a cancellation.
* Changing your check-in/out dates less than 64 days prior to your check-in date is considered a cancellation.
* All amendments are subject to availability.

Cancellations
•After the booking is confirmed and before the balance due date: 20% of the total price (full deposit).
• 63 business days prior to the check-in date: 100% of the total price.